Mortgage Services Coordinator 

Do you have a passion and drive to apply your talents to make a difference? Are you looking for an employer that understands the importance of having a work-life balance? Habitat for Humanity Vail Valley (HFHVV) is seeking a talented professional to serve as its Mortgage Services Coordinator in support of its mission to partner with local families to build strength, stability and self-reliance through shelter. 

As a member of the administrative team, the Mortgage Services Coordinator is responsible for assisting Habitat for Humanity Partner Families (families selected to purchase a Habitat home) through the home buying process; including qualifying for a home loan and navigating and executing the closing process. 

Job Duties 

Mortgage Closings  

• Complete and maintain courses to be a certified Qualified Loan Originator (QLO)  

• Establish and execute a process to ensure Partner Families continue to qualify for the home loan on a quarterly basis 

• Responsible for the creation of the payment breakdown spreadsheet for Partner Families.  

• Assist families in completing HUD certified homeowner readiness course 

• Facilitate application of down payment assistance for Partner Families – includes both pre- and post-closing requirements 

• Explain loan details and monthly payment to Partner Families by providing documentation and explanation in preparation for closing 

• Provide oversight of and serve as the contact person for loan servicing company, AmeriNat 

• Onboard loans to AmeriNat or service loans in-house in conjunction with office manager 

• Field all homeowner questions related to their loans and the servicing of the loan including loans held by other parties (FirstBank, CHFA) 

• Serve as the point of contact for Habitat of Colorado for loans held by the Colorado Housing and Finance Authority and FirstBank 

• Coordinate all aspects of the closing process  

Loan Sales  

• Prepare and package mortgages to sell and swap them to the Colorado Housing and Finance Authority/bank partners as part of our accelerated asset recovery strategy 

• Coordinate completion and gathering of additional documentation for loan sales with Partner Families 

• Assist in transferring the loan to the new servicer with little disruption to the Partner Family 

Grants  

• Assist Development Coordinator in obtaining documents from Partner Families for grant purposes 

Required Competencies  

• Ability to show patience and kindness to families while they are navigating a stressful situation. Must be able to meet families where they are to achieve a common goal. 

• Ability to establish and maintain excellent working relationships with Habitat staff, homeowner applicants, and partner organizations 

• Calm and pleasant demeanor when working with a wide variety of people 

• Strong written and verbal communication skills   

• Detailed oriented, ability to check for errors and inaccuracies and willingness to ask clarifying questions  

• Ability to efficiently and effectively organize work and time. Ability to work in an office with frequent interruptions. Must be a self-starter. 

• Applicants must have a high school diploma, college degree preferred 

• Applicants must have a valid driver’s license and reliable transportation for occasional travel within Eagle County 

• Ability to attend after-hours or off-site meetings as needed on an occasional basis 

Preferred competencies:  

• Bilingual (Spanish and English) Advanced English speaker with advanced English reading and writing skills 

• Knowledge of mortgage lending and mortgage regulations 

• Experience working in an office environment 

• Problem-solving and basic troubleshooting skills 

• Basic computer skills, familiarity with Microsoft Office, email, basic excel spreadsheets 

• Previous non-profit experience 

• Demonstrated planning and organizational skills  

Skills and Experience:  

• Planner- Willingness to use learned experience as well as research to develop methods for how families are served  

• Networker- Establish and maintain relationships with other agencies and organizations in community to meet community needs and ensure services are not duplicated  

• Motivated- Motivated to work and do research independently and potentially remotely  

• Active Listener with Ability to Ask Deep Questions- Give full attention to what other people are saying, taking time to understand the points being made and ask questions as appropriate.   

• Person- centered- Listens to clients and meets them where they are.  

• Connector- Provide information or refer individuals to public or private agencies or community services for assistance.  

• Proactive Problem Solver- Actively looking for ways to help people. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  

• Skilled Listener and Observer- Being aware of others' reactions and understanding why they react as they do.  

• Learner- Willing to learn new technology to work remotely.  

• Great Oral Communicator- Talking to others to convey information effectively. 

Compensation & Benefits  

This is a full-time, salaried position based at our affiliate office in Avon, CO. The salary range for this position is currently $54,340-$67,980 per year. Initial compensation is determined based on the successful applicant’s qualifications and experience.  Benefits offered include health insurance, life insurance, retirement plan with 6% employer match, up to 6 weeks of vacation, holiday, and sick time, paid medical leave and more. 

If you are interested in joining our supportive team and love helping people, please apply by emailing a cover letter and resume to jobs@habitatvailvalley.org.