The Sonnenalp is looking for a Full Time Year Round Group Sales Assistant with a desired start date of August 15th, 2023. Wage: $20-$24/hour depending on experience • Reservations commission program – between $0- $225 per month • Upon termination of position, no future incentive plan will be paid out. Includes groups who arrive after employee termination date Typical Schedule: Typical workday is from 8:30am to 5pm, five days per week Monday-Friday, some weekends required dependent on business levels Primary Purpose Of Position The Group Sales Associate offers support and assistance to the Group Sales team with sales related duties that are integral to the success of our hotel and the sales team. The Sales Associate will act as the main point of contact for all rooming needs once a group has turned definite. The Sales Associate will assist in driving revenue to the hotel through distribution of leads, assisting with site tours, and handling the social room bookings at the hotel. Essential Duties And Responsibilities Group Rooms Contact • Act as main contact for all groups concerning rooming needs: build groups in HMS, setup auto transfer rules, collect deposits , assist in final group billing, obtain rooming lists, monitor cut off dates, assist to create resumes and handle all cancellation and attrition charges as confirmed by the sales/event manager • Service rooms only groups as needed and determined by Director of Sales • Effectively monitor and manage all group room blocks for additional rooms and room types outside of the group block and managing pre/post event stay rates • Update master group list for reservations • Communicate and interact with all hotel departments and group clients in order to ensure a consistently high level of service • Participate in weekly sales meetings and operations meetings in order to effectively communicate the upcoming group’s needs and expectations • Effectively monitor and manage all group room blocks for additional rooms and room types outside of the group block and managing pre/post event stay rates Reporting • Run pickup report and lead weekly group pickup meetings with Sales team and prepare monthly cancellation report • Update master group list for reservations • Handle inputting of AP expenses from the team Other Sales Responsibilities • Handle and distribute all incoming leads via phone, email and website to appropriate sales/event managers • Communicate and interact with all hotel departments and group clients in order to ensure a consistently high level of service • Conduct site tours as needed for Sales Managers • Assist with trouble shooting and contacting Delphi support when issues arise with group booking links • Assist with printing of labels and signage for events • Additional duties as assigned Education/Experience • Bachelor’s Degree in Hotel or Business Management, or equivalent hospitality experience preferred • Previous hotel sales experience preferred and/or has worked at the Sonnenalp for a minimum of 18 months and a review score of 3 or better Special Skills/Equipment • Ability to work in a fast-paced position with expectations of meeting deadlines • Must have excellent customer service skills • High level of Computer proficiency • HMS experience preferred • Delphi FDC experience preferred • Efficient in the use of Microsoft Office Essential Physical Requirements • Willingness and ability to work a flexible schedule dependent on business demand • Ability to sit for the majority of shift • Ability to read, write and understand instructions • Ability to walk between departments • Ability to carry up to 40 lbs Benefits • Medical, Dental, Vision Insurance • Resort Discounts • Holiday Pay, Paid Time Off and Sick Pay • 401(k) Retirement Plan & Roth 401(k) • Voluntary Life Insurance • Short Term & Long Term Disability • Employee Assistance Program • Parking Credit or Discounted Bus Passes • Monthly bonus potential up to $225 This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time