TITLE:    Director of Development                                              

DEPARTMENT:   Development

LOCATION: Admin/South Grand, Glenwood Springs

DATE:   02/09/2023                               

FLSA: Exempt                                                                           

Reports to: Chief Financial Officer

Salary Range: $95,000.00 to $105,000.00 Annually

INTRO: Mountain Family Health Centers (MFHC) is a community health center system providing integrated primary medical, dental, and behavioral health services to more than 22,000 patients in Western Colorado. MFHC currently maintains nine service delivery sites, an administrative site and employs 180 talented staff. MFHC endeavors to raise $5-10M in capital funds over the coming three years to support increased access to affordable care in the communities we serve.

GENERAL PURPOSE:                                                         

The MFHC Director of Development will lead the organization’s communication and fundraising efforts including capital development, donor engagement, grant-writing oversight, public relations, marketing, and branding. The successful candidate will build relationships with individuals and organizations to secure philanthropic support. Reporting directly to the CFO, the Director of Development will set and achieve fundraising goals, maintain knowledge of fundraisers' interests, and cultivate relationships with fellow employees and volunteers. The Director of Development will be an active participant in fundraising events and maintain oversight of the organization’s events and social media efforts.

ESSENTIAL DUTIES/RESPONSIBILITIES 

Fundraising Duties:

• In collaboration with CEO and CFO, develop and implement strategic development and communications plan resulting in significant increased financial support for MFHC capital development, programs and services.
• Develop and implement annual plans to achieve development and fundraising goals.
• Cultivate and build upon the organization’s existing base of funders and donors, focusing on major donors and the annual fund, The Health for All Fund.
• Spearhead efforts to identify and obtain individual, corporate and foundation contributions.
• Oversee and manage the work of the Grant writing consultant including work to research potential grant sources and selection of written grants to pursue.
• Plan and administer all fundraising programs, sponsorship, and special event activities of the organization with the assistance of the Development and Communications staff and consulting team.
• Establish and maintain fundraising partnerships with area businesses and other partners.
• Implement donor stewardship program.
• Ensure appropriate and timely acknowledgments and tracking of all gifts and pledges to the organization.
• Maintain electronic records of donors and prospects, produce regular activity reports and share strategic analyses.
• Ensure donors are properly cultivated and solicited on a regular basis.
• Support the efforts of the CEO, Center Directors and the Board of Directors to cultivate and solicit donors and prospects.
• Develop and coordinate all capital campaigns for buildings, expansions, and other programs.
• Research and implement planned giving initiatives.
• Develop estate giving vehicles and MFHC foundation and/or endowment opportunities.

Communications Duties: 

• Represent the organization before a variety of external audiences, including corporate donors, individual donors, government agencies, elected and non-elected officials, and foundations.
• Oversee the development of the marketing and public relations plans, including print, electronic and social media communications.
• Collaborate with contracted marketing agencies and assist with media relations.
• Oversee preparation and production of all promotional mailings, printed collateral and online communications.
• Direct solicitation and cultivation mailings and communications for all donors and prospects, including the Annual Report, the “Healthbeat” newsletter, social media outlets, MFHC giving pages on the MFHC website and other appropriate vehicles.
• Develop and maintain MFHC’s public and donor newsletters.
• Ensure internal fidelity to MFHC brand and communications policies and procedures.      

Supervision Duties:

• Supervises the Development and Communications Manager in accordance with organizational best practices and guidance.
• Supervises all contracted development and marketing consultants, including:
  • Brand consultants
  • Marketing consultants
  • Development consultants
  • Social media and website consultants
  • Grant writing consultants
• Staff and support the Development and Communication subcommittee of the Board of Directors.

REQUIRED SKILLS/ABILITIES

Communication – Possesses excellent communication skills, both interpersonal and written, and ability to work effectively with all levels of employees. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.

Health Center Culture – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; shows respect and sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed.

Customer Service for Internal and External Customers/Patients – Manages difficult or emotional customer/patient situations; responds promptly to customer/patient needs; solicits customer/patient feedback to improve service; responds to requests for service and assistance; meets commitments.

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job related software and computers; familiarity with social media, databases, and professional networks locally and nationally; uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork – Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

JOB QUALIFICATIONS

Education or Formal Training and Experience:  

• Bachelor’s degree in liberal arts, marketing, public relations, or related field; Master’s degree preferred.
• Minimum of five years fund raising/development experience in a non-profit environment required.
• Communications experience required.
• Certified Fundraising Executive (CFRE) preferred.
• Significant major donor solicitation experience as well as working with board members and volunteers.
• Business, finance, or marketing experience preferred.
• Community health center, public health, or health experience preferred.
• Bilingual (Spanish) desired.

Requirements 

• Must pass a criminal background check.
• Annual Flu vaccine required. Employer will provide.
• Obtain PPD for tuberculosis (annually if provider).  Employer will provide.
• Obtain vaccine records for MMR, Varicella, T-DaP, Hep B and COVID-19.  Employer will provide.

Knowledge, Skills, and Abilities: 

• Strong communications and ability to communicate effectively verbally and in writing required.
• Demonstrated experience in managing all facets of development programs.
• Experience in strategic planning, communications, financial management, data analysis and community health center operations desired.
• Strong leadership skills required.
• Grant development and writing experience desired.
• Public speaking skills required.
• Budget development experience required.
• Ability to establish and maintain effective working relationships with board members, employees, donors, officials and general public required.
• Comprehensive computer skills (email, internet, Word, PowerPoint, Excel, and publishing) required.
• Excellent presentation skills.
• Must possess knowledge and understanding of serving under-resourced communities.
• Knowledge of the communities served by MFHC desired.
• Ability to effectively communicate and interact in a professional manner with media, governmental officials, foundations and the community at large.
• Knowledge of health and health care systems desired.

Physical Requirements and Workplace Environment: 

• Office environment, which involves sitting, walking and standing.
• Ability to travel between MFHC’s locations across Garfield, Eagle and Pitkin Counties, in Western Colorado and to local businesses and partners, utilizing personal vehicle as required.
• Driver’s license required.
• Occasional evenings or weekends.
• Requires long periods of sitting, telephone, and computer work. 
• Requires ability to lift, carry, push, and pull up to 25 pounds.
• Requires ability to use routine office equipment such as computer and telephone.
• Requires sufficient near vision to be able to read documents and computer screen.
• Requires ability to comprehend both oral and written communications.
• OSHA Category II:  Tasks in which the normal work routine involves no exposure to blood, body fluids or tissue, but exposure or potential exposure may be required as a condition of employment.
• HIPAA Classification:  Restricted Access: A workforce member with restricted access will have limited if any access to a patient’s protected health information.

Additional Requirements

Perform such other duties or projects as determined by this position’s supervisor. 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor.