Position Summary: Under the direction of Bright Future Foundation’s Advocacy and Housing Supervisor, the BrightHouse Advocate Case Manager will support the mission of the organization by ensuring respectful, compassionate, survivor-centered assistance to individuals and families seeking residential and non-residential services. The advocate case manager will work with the BrightHouse leadership team to create a safe, empowering living environment for all BrightHouse clients. The advocate case manager will meet regularly with the Advocacy Supervision Team to create survivor-driven treatment plans. The advocate case manager will work to identify the psychosocial needs of survivors, provide supportive services during court/legal proceedings, and assist in coordinating additional services. Additionally, the advocate case manager will attend regular staff meetings, maintain a client database, institute assessment and quality assurance measures, and provide general office support duties as needed. The advocate case manager will also provide emergency, on-call coverage for the 24/7 crisis line and SANE/FNE response on a rotating basis.

BrightHouse Advocate Case Manager Responsibilities 

(100% of time)

- Conducts intake and needs assessments with new survivors

- Provides advocacy services for survivors including safety planning, building support networks, and case management to support safety and long-term healing

- Promotes a holistic view of healing, focusing on psychological, economic, legal, physical/medical, and educational ramifications of abuse

- Provides community-based mobile supportive services to survivors including transportation assistance and resource coordination

- Works with the Advocacy and Housing Supervisor to coordinate housing assistance

- Creates survivor-driven treatment plans focusing on both short, mid- and long-term goals

- Provides advocacy services at court and legal proceedings as needed                                                   

- Assists survivors with obtaining additional services such as TANF, food stamps, Medicare/Medicaid

- Provides referrals for counseling and legal services as needed

- Provides emergency, on-call coverage for the 24-7 crisis hotline on a rotating basis

- Responds to emergency calls/situations for shelter clients

- Completes appropriate paperwork with all survivors in a complete and timely manner

- Utilizes assessment or quality assurance measures regularly and maintains documentation in Café database

- Supports a safe, empowering living environment at BrightHouse for all residential clients

- Conducts basic administrative and maintenance tasks to contribute to the functioning of shelter operations

- Collaborates with community organizations and staff to identify clients/populations that would benefit from our comprehensive services

- Actively promotes Bright Future Foundation’s mission/vision by participating in awareness-building opportunities (trainings, forums, panel discussions, etc.)

- Performs all work in a culturally responsive manner consistent with Bright Future Foundation’s mission and philosophy

Qualifications

• A minimum of one year’s experience and demonstrated competence in survivor-centered advocacy on behalf of vulnerable populations
• Strong, proven ability to: mediate differences of philosophy and opinion; maintain a calm, efficient, and good-humored approach to work while managing competing priorities in a fast-paced, highly productive work environment; work independently and as a team member; think critically and with foresight; carry out assignments with limited direction; adapt to change; and be nimble and flexible
• Excellent oral communication skills
• Working knowledge of Microsoft Word and Outlook
• Ability to comfortably drive or commute to neighborhoods throughout the community and occasionally out of area travel. Must have own vehicle with insurance (mileage reimbursement available)
• All Applicants must provide enough information for a thorough background check
• Valid Colorado driver’s license and acceptable driving record
• Ability to prepare reports
• Ability to respond effectively in crises with an inclusive judgment-free approach
• Familiarity with community resources and the ability to make appropriate referrals

Preferred Qualifications

• Experience with survivor-centered advocacy and/or management in shelter
• Bachelor's and/or Master’s Degree in Social Work, Criminal Justice or another related field
• Bilingual Spanish a plus but not required

NOTE: This job description is not intended to encompass all functions and qualifications of the position; rat

her, they are intended to provide a general framework for the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by a person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements to the work of the Bright Future Foundation and are subject to possible modifications to reasonably accommodate individuals with disabilities. 

E.O.E. – Bright Future Foundation is an Equal Opportunity Employer