The Library Associate provides customer service to patrons including processing new library cards, check-in & check-out of materials, collection of money for fees and other duties as assigned.

Essential Duties and Responsibilities

• Perform library tasks during assigned customer service desk rotations
• Maintain library shelf materials and keep public areas tidy
• Assist patrons with standard library services
• Assist patrons with library computer navigation, troubleshooting library device hardware issues, and introducing digital resources
• Support staff with opening and closing procedures for both the library branch and outreach vehicles
• Support staff with back of house library processes including courier, item maintenance, shelf inventory and deselection
• Complete monthly check-in meeting with supervisor

Competency: Adept with computer software navigation, customer service, and attention to detail. Ability to understand District policies and Colorado library laws.

Required education and experience: High school diploma or equivalent. One year of customer service work experience.

Supervisory responsibilities: NONE

Work Environment: Inside support role. Regular interaction with other staff and the public. Operates phones, computers and office equipment.

Hours of Work: Hourly, Non-exempt Part-Time  [24 hours/week]

The schedule requires one evening shift per week and one weekend shift per month.

Additional eligibility qualifications: NONE

Benefits: This position is eligible for benefits including medical, dental and vision insurance, paid vacation, sick and holiday time off, retirement match, bilingual pay incentive and wellness programs

Physical demands: Light physical effort in carrying and shelving books. Frequent standing, walking, bending, stooping and reaching.

Non-essential functions:

• Support staff in outreach service procedures and providing standard library services during outreach events, including bookmobile operations
• Assist in preparation of displays and promotional materials
• Assist in serial cataloging, claims and withdrawal procedures including magazine and newspaper materials
• Transport mail to and from the post office and sort into appropriate inboxes
• Actively encourage patron hold habits and support hold management processes
• Prepare craft materials for programming as assigned