970 Design is a values driven, full service marketing agency based out of Vail, Colorado. We care about our clients and work passionately to amplify their mission. We care about each other and are building a team of highly talented individuals that see marketing and design as a powerful tool to improve our world. We serve a variety of organizations, in the for-profit as well as non-profit industries. 

970 Design is looking for a dynamic Account Manager to join our team. The Account Manager oversees client relationships and builds projects within our agency. This role requires a proactive and strategic thinker with a proven ability to manage client accounts, coordinate with cross-functional teams, and maintain exemplary customer service standards.

This position ensures our clients receive exemplary customer service while maintaining profitability, staying mission-focused, and managing growth. The role involves assembling teams, crafting strategies, identifying new opportunities, and managing evolving scopes of work.

Successful candidates will have exceptional interpersonal skills and a proven track record of client relationship management in a creative agency or fast-paced marketing environment. They are adept at forecasting resource and bandwidth needs, ensuring teams are aligned to meet client and organizational objectives.

Your responsibilities will include:

• Being part of an innovative team and owning a portfolio of current client accounts. Continually building on, understanding and uncovering business goals and client relationships.
• Supporting and growing client relationships via regular check-ins and collaboration with clients and production teams to ensure seamless project execution, from onboarding to final delivery, while meeting client expectations in a timely and insightful manner.
• Preparing thorough and compelling emails, proposals, contracts, and other documents to drive client sign-on and new business.
• Developing knowledge of clients’ businesses, competitive challenges, and how key strategic issues could impact client/agency objectives.
• Partnering with the Production team to ensuring successful onboarding of new clients and team members, implementing processes, and ensuring a cohesive client experience.
• Regularly leading or contributing to client meetings, offering points of view, recommendations, and ideas for enhancing the business.
• Driving client retention on assigned accounts and supporting revenue growth initiatives.
• Estimating and assigning budgets to new and existing projects and monitoring to ensure the project stays on track as well as communicating budget updates or concerns with clients.

What we're looking for: 

• The ideal candidate will have previous agency experience and have a track record of cultivating account growth through thoughtful, creative, and solution-based client strategy.
• Proficiency in developing and managing budgets, estimates and billing cycles using Harvest or comparable account management and invoicing software.
• Passion for customer service and the ability to become an expert in each client’s business and industry, with a willingness to embrace new tasks and a passion to grow client relationships
• Contributing to 970 Design's culture, upholding the company values, leading by example, and motivating team members to succeed.
• A self-starter with the drive to take ownership of your work in an independent environment, excelling in a role that requires initiative, resourcefulness, and accountability.
• Commitment to contributing to 970 Design’s culture, upholding the company values, leading by example, and motivating team members to succeed.
• A strong desire to work in a fast-paced and creative environment, with exceptional attention to detail. 
•  Proven organizational skills and ability to work well in a cross-functional team environment
• A strong pulse on the broader marketplace, including tourism, hospitality, sports, resorts, nonprofits, and environmental and social impact sectors, with the ability to identify trends and opportunities that align with 970 Design’s mission and client base.

What’s in it for you:

• Exciting and fun work environment in the heart of the Colorado mountains or
• Option to work fully remote or join us at our office in Edwards, Colorado.
• A stellar client roster aligned with the values of our B-Corp certified agency.
• A passionate team of creatives who work as hard as they play.
• Competitive salary to reward your contributions.
• Flexible schedule to support your work-life balance.
• Unlimited PTO to recharge and refresh.
•  Professional development stipend to support ongoing learning, certifications, and attending industry-related events.
• Ski pass and powder days—yes, when it snows, we ski!
• Comprehensive healthcare, dental, and vision coverage.
• 401(k) plan with employee matching to help secure your future.

Compensation

Compensation for this role is a combination of salary, benefits, and profit sharing, targeting a total annual compensation range of $70,000 – $85,000. The salary range is $60,000 – $75,000 annually, depending on experience. 

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity

970 Design is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

How to apply

If you meet all these qualifications please forward your cover letter, resume, and references to hello@970design.com.

We are looking to hire immediately and although remote work is part of our culture, applicants that are open to eventually relocating or currently live near our Edwards office will be given priority.